Return & Refund Policy

At VUEVONG FASHION LLC, we want you to be delighted with your purchase. If you’re not completely satisfied, we’re here to help with our Return & Refund Policy.

1. Return Eligibility

We accept returns for the following reasons:

  • The item is defective or damaged upon receipt.
  • The item is incorrect or not as described.
  • You are not satisfied with your purchase (within 30 days of delivery).

All items must be returned in their original condition—unused, unwashed, and with all original tags and packaging.

2. Return Process

To initiate a return:

  1. Contact us at [email protected] within 30 days of delivery to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. We will provide return shipping instructions and a return address.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days. Please note that original shipping costs are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired item.

5. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items.
  • Items marked as “final sale” at the time of purchase.

6. Contact Us

For questions about returns or refunds, please contact us at [email protected].